Version v1.2 · last updated 21 September 2026
This policy explains when you get your money back. It applies to HelperBee subscriptions, which are sold by Paddle.com Market Ltd as merchant of record on behalf of LJAD Co., Ltd..
1. Right of withdrawal (EU and UK)
If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of the date of purchase, without giving a reason. We refund the full amount you paid.
We do not rely on the exception for digital content supplied immediately. The law allows a trader to end that right early if the customer expressly consents to immediate supply and acknowledges losing the right, confirmed on a durable medium. We do not ask for that consent and we do not apply the exception, so the 14 days stand even if you have used the product in full.
2. Everyone else
Outside the EU and the UK we offer the same 14-day window as a matter of policy, on first purchase of each product.
3. Renewals
Automatic renewals are not covered by the 14-day window, because the purchase is not new. If a renewal took you by surprise, write to us — where the subscription has gone unused since the renewal we will normally refund it. Cancelling before the renewal date always avoids the charge.
4. What is not refunded
- Periods you have already used, beyond the 14-day window.
- Accounts closed by us for a breach of the terms of service.
- Problems caused by hardware or third-party services outside our control, where the product itself is working as described.
5. If something is broken
The above is separate from your legal rights when a product does not work as described. If a feature we advertise does not function and we cannot fix it in a reasonable time, you are entitled to a refund regardless of the 14 days.
6. How to ask
Write to [email protected] from the email address on the account, or use the link on your Paddle.com Market Ltd receipt. Tell us the order reference and what happened. You do not have to explain yourself to use the 14-day right.
7. How long it takes
We decide within 5 business days. Approved refunds are returned by Paddle.com Market Ltd to the original payment method, normally within 5 to 10 business days after that, depending on your bank.
8. Contact
LJAD Co., Ltd., 809, 233 Gasan Digital 1-ro, Geumcheon-gu, Seoul 08501, Republic of Korea. Telephone 1668-4640. Email [email protected].